Technical and Academic Support Policy

The Technical Support Policy aims to outline the procedures and information related to providing technical support services to Mina Training beneficiaries. This support is offered to assist and support trainees in case of technical issues that hinder the continuation of the training process.

Mina Training Management is committed to providing continuous technical, technological, and educational support to all beneficiaries of the Learning Management System/Training Platform in all programs through the available channels published on the organization's website/training platform. These channels include:

Technical and Communication Channels

Technical Support Procedures

# The Procedure Responsible Team Members Communication Channel
1 All technical or academic support requests will be received through one of the specified communication channels. 1. The technical support supervisor at MENA training
2. The technical support team at MENA training		 info@mena.edu.sa
2 All requests will be processed in a timely manner through our technical support channels and then the client. 1. The technical support supervisor at MENA training info@mena.edu.sa

Technical and Academic Support

  1. The First Stage: We provide our technical support services to all inquiries through MENA training’s official communication channels which will be answered by our technical support team.
  2. The Second Stage: is to submit a ticket to the service provider for all inquiries to be processed and responded to.
  3. Inquiries are answered within 24 hours by our technical support team through the following email: info@mena.edu.sa

Academic Support

  1. MENA training will provide technical and academic support to all trainers and trainees from the beginning of the training program and through the live virtual meetings/classes “synchronous”. There will be an online host/manager who will be responsible for organizing, supporting, and solving problems.
  2. The trainers will assist the trainees and answer all the technical and academic questions.
  3. The host/manager will assist the trainees in the technical aspects so that they can attend the lecture from the beginning without any delays to make the most of the training course provided.
  4. MENA training is obligated to provide the trainees with all the needed information, terms, and conditions for registration, preparation, and filling out the necessary data for the certificate.
  5. MENA training official means of communication will be there to assist the trainees in solving any problem that may hinder their attendance or receiving a certificate.