Mechanism for Measuring the Level of Satisfaction of Beneficiaries with the Provision of E-Training Style Programs

Mena Training improves its practices in providing electronic programs by following a clear mechanism to measure the level of satisfaction of beneficiaries represented in the following:

Target group (beneficiaries):

• Trainees.
• Trainers.

Axes through which the level of satisfaction will be measured:

• Organizational: Administrative cooperation with the trainee and the trainer (from the time of registration to the implementation of the program).
• Technical: The capabilities used in training for beneficiaries and technical and educational support service.
• Training: Interaction from the trainer, training benefit and return from the program.
• Training site: Building evaluation, halls evaluation, equipment used.

Measurement time and mechanism:

At the end of the training program, the electronic questionnaire is presented to the beneficiaries.

The results of measuring the level of satisfaction are used in:

Developing the e-learning process remotely.